Frequently Asked Questions
Everything you need to know about shopping with Notre.
How long does shipping typically take?
Orders are processed within 1-2 business days. Domestic standard shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that certain limited-release items may be marked as final sale.
Are the products sold on Notre authentic?
Yes, we guarantee the authenticity of every product we sell. We work directly with brands and authorized distributors to ensure all items are 100% genuine.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment options through Affirm.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations. Please review your cart carefully before checkout.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International customers are responsible for any customs duties or taxes incurred during the importation process.